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Privacy Policy

This policy explains how and when The Cider Factorie collects personal information, what we do with it and your right to see or change it.


The purpose of this privacy policy is to let users of (the ‘site’) know when we collect personal information and what we do with it.

We do not use, share or transfer personal information in connection with the site except as set out in this policy, or as otherwise set out somewhere on the site (including in terms linking to the site).

Collection, storage and use of personal information

We use the Order Information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

  • Name
  • Email address
  • Phone number
  • Billing and Shipping information
  • Payment information

Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Your disclosure of personal information

You may choose to disclose personal information to us when you give feedback or in submission forms. This information can be viewed by site administrators, staff and sometimes third-party contractors who administer or work on the site, or who work on special projects with us. This includes freighting companies involved in shipping your purchase.

Holding of information

If you provide personal information, it is held by the site. It may be shared with third-party contractors to the extent necessary for them to administer or work on the site, or to work on special projects with us. Email addresses are not made available to the public. Unless required by law, we will not publicise the names or email addresses of individuals who provide feedback to us or who provide us with submission forms or order information without their consent.

Use of personal information

We will only use personal information provided to us for the purpose of:

  • Processing and shipping your order
  • Administering, evaluating and improving the site
  • Improving our services
  • Communicating with you, including responding to your feedback and information provided in submission forms.
Statistical information and cookies

Statistical information collected

We may collect statistical information about your visit to our website to help us improve it. This information does not identify individuals and makes use of cookies. A cookie is a piece of code that creates a file on your computer to track the pages that you view on our website.

Google Analytics

We use Google Universal Analytics to collect and analyse details about the use of our website. You may turn off cookies at any time. Most browsers have a feature that allows the user to refuse cookies, or issues a warning when cookies are being sent. Turning off cookies may affect your ability to use this site.

The information Google Analytics collects includes:

  • The first three parts of the IP address of the device
  • The pages accessed on our site and the links clicked on
  • The date and time the site was visited
  • The referring site (if any) through which you clicked through to this site
  • The operating system (for example, Windows 7 or Mac OSX) on the device used
  • The type of web browser used (for example, Internet Explorer or Mozilla Firefox)
  • Tther incidental information such as screen resolution and the language setting used.

Use of statistical information

The data is collected and stored on the Google server and is viewable by authorised staff as detailed in their privacy policy. We may share this information with other government agencies.

How Google uses data when you use their partners’ sites or apps


This site generates persistent session cookies (that is, they have an expiry date and are removed on that date) for the purpose of monitoring site usage. The cookies do not collect personal information. You can disable them or clear them out of your web browser however this may affect your ability to use the site.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We value your trust in providing us with your Personal Information, thus we strive to use commercially acceptable means of protecting it.

This website uses an SSL Certificate to encrypt and protect your data when being sent over the internet via this site.

As an approved eWAY merchant, we use the eWAY payment gateway to process all credit card payments and protect your credit card information. eWAY is a PCI 3.1 compliant payment gateway. eWAY is a global online credit card payment gateway provider, allowing businesses to accept secure credit card payments online 24/7 from customers around the world. Click here for more information on eWAY.

It’s important to remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Correcting your personal information

Your rights

Under the Privacy Act 2020, you have the right to access and ask us to correct any of your personal information provided to the site in connection with your use of this site.

Contact us if:

  • You would like to see or change your personal information we have stored, or
  • You have any concerns regarding your privacy.

We may require proof of your identity before being able to provide you with any personal information.

Minors Privacy

The Cider Factorie does not address anyone under the age of 18 (“minors”), in line with the Sale & Supply of Alcohol Act 2012. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from minors without verification of parental consent, we take steps to remove that information from our servers.

Host Responsibility Policy

A copy of our Host Responsibility Policy can be found here.

Contact Us

The Cider Factorie
50 Oikimoke Road Te Puna, Tauranga
3176, New Zealand

Phone: 075524558